Blue Prism Survey Reveals Untapped Opportunities for Financial Services Industry RPA Adoption Rates Across APAC | Taiwan News

SINGAPORE – Media OutReach – February 21, 2022 – Blue Prism® (AIM: PRSM), a global leader in intelligent automation, today released the results of its survey report titled “RPA in the APAC financial services industry.“As Asia-Pacific (APAC) organizations’ automation efforts grow more dynamic, the report reveals a significant disparity in robotic process automation (RPA)[1] adoption in the Asia-Pacific financial services sector. While Australia leads with 78% of organizations currently using RPA solutions and technologies, India is second with 49%, followed by Hong Kong (47%), Malaysia (44%) and Singapore (28%).

With only 34% in Singapore and 50% in Malaysia of respondents indicating being familiar with RPA, there is potential for a better understanding and perception of this technology. This compares to 85% in Australia, 82% in Hong Kong and 75% in India.

Robert Dewar, Vice President, Financial Services, APAC, Blue Prismnoted: “While RPA adoption in global industries has grown at lightning speed, this report revealed the disparity of RPA adoption within the APAC financial services industry, indicating a long roadmap before the region is reaching RPA and intelligent automation maturity. Currently, the use of RPA adoption remains largely a tool to improve efficiency and reduce costs, rather than an enabler to accelerate digital transformation. As markets seek to scale deployments of enterprise RPA and intelligent automation, our goal is to empower enterprises to realize their mission-critical business automation vision and achieve better organizational results, faster. »

Nearly all organizations (95%) surveyed felt that adopting RPA improved overall business operations, which includes reducing errors and costs (7% each), enabling the workforce to focus on tasks with higher added value (24%) and increasing efficiency. and speed within the organization (61%).

The report also found that in Australia, India, Singapore, and Malaysia, the top two areas where businesses are leveraging RPA are financial and IT services. This differs slightly in Hong Kong, where the top two areas are finance (79%) and customer service (71%). Over the next two to three years, businesses in Australia and India expect to continue leveraging RPA in finance and IT departments, while businesses in Hong Kong expect the same. in the finance and customer service departments. In Malaysia, in addition to the finance department (61%), companies are prioritizing RPA programs in sales and marketing (73%) over the next two to three years. Interestingly, the financial department was not included in the top three areas where businesses in Singapore will benefit from RPA in the near term, with businesses ranking IT services (61%) as the top priority for adoption RPA, followed by sales and marketing (54%). ) and customer service (50%).

Other key findings for each respective market are as follows:

Main results from Australia

  • 99% of organizations believe that RPA has improved overall business operations, including saving time and money (88%) and improving accuracy and quality of results (76%).
  • Organizations ranked the top considerations when developing RPA budgets on implementation costs (77%) as the most important factor, followed by maintenance costs (70%) and ancillary costs (67%) .
  • Among organizations not currently using RPA solutions and technologies (22%), 8% plan to implement these technologies within the next six months, and 4% plan to do so within the next year.
  • Nearly nine in 10 organizations (89%) said the future growth of RPA is promising

Main results from Hong Kong

  • 96% of organizations believe that RPA has improved overall business operations, with significant benefits in time and cost savings (69%), as well as increased accuracy and quality of results (69%) .
  • In terms of the factors that organizations consider when developing an RPA budget, most organizations ranked implementation costs (65%) as the most important factor, followed by ancillary costs (60 %) and maintenance costs (59%).
  • 52% of organizations are not currently using RPA solutions and technologies; 31% plan to implement these technologies within the next six months and 8% plan to do so within the next year
  • 85% of organizations said the future growth of RPA is promising

Key Findings from India

  • 95% of organizations believe that RPA has improved overall business operations time and cost savings (83%) as the most important benefit associated with RPA adoption, and RPA as an enabler of digital transformation (76%)
  • In terms of factors organizations consider when developing an RPA budget, most organizations ranked implementation costs (75%) as the most important factor, followed by maintenance costs ( 62%) and ancillary costs (44%).
  • Among organizations not currently using RPA solutions and technologies (50%), 27% plan to implement these technologies within the next six months, and 11% plan to do so within the next year.
  • More than nine in 10 organizations (93%) said the future growth of RPA is promising

Main results from Singapore

  • Among the five markets, Singapore has the highest percentage of financial institutions (19%) that do not use any of the five disruptive technologies (artificial intelligence, business process management, machine learning, deep learning and predictive analytics)
  • Nearly eight in 10 organizations (79%) believe that RPA has improved overall business operations, with a reduction in labor or administrative staff burden (68%) as the most important benefit, and RPA as an enabler of digital transformation (68%)
  • In terms of the factors organizations consider when developing an RPA budget, most organizations ranked maintenance costs (88%) as the most important factor, followed by implementation costs ( 59%) and ancillary costs (59%).
  • Among organizations that have implemented RPA solutions and technologies during the pandemic, most ranked increased cost and time savings (75%) as well as reduced labor or administrative staff burden (75%) as the most important factors.
  • 71% of organizations said the future growth of RPA is promising

Key Findings from Malaysia

  • 93% of organizations believed that RPA improved overall business operations, with increased efficiency and speed within the organization being the top driver of RPA adoption (86%), followed by allowing employees to focus on higher value tasks (70%) and reducing errors (68%)
  • In terms of the factors organizations consider when developing an RPA budget, most organizations ranked implementation costs (69%) as the most important factor, followed by maintenance costs ( 62%), ancillary costs (49%) and business process value (49%). percent)
  • Over the next two to three years, 41% of organizations plan to invest approximately up to 50% of their total automation budget in RPA, and 36% of organizations plan to invest approximately up to 75% of their total automation budget in RPA.
  • Of the 56% of organizations not currently using RPA solutions and technologies, 13% plan to implement these technologies in the next six months, and 16% plan to do so in the next year
  • More than eight in 10 organizations (84%) said the future growth of RPA is promising

To access the findings and full information of the APAC report, please click on here.


[1] RPA in the financial services industry APAC focuses on RPA, illustrating a broad understanding of the traditional RPA landscape. Blue Prism’s technology is integrated into an intelligent automation platform, built on the strengths of RPA with artificial intelligence and machine learning capabilities enabling organizations to future-proof their digital transformation strategies. Intelligent automation includes skills in knowledge and insight, visual perception, learning, problem solving, collaboration, and planning and sequencing, making traditional RPA even smarter, improving on what software robots can accomplish for the workforce.

About the report:

The research was commissioned by Blue Prism. Respondents include 802 global business leaders in Australia (200), Hong Kong (201), India (201), Malaysia (100) and Singapore (100). All respondents have worked in financial services for 10 years or more and are in companies with more than 10 employees. All interviews were conducted online from September to October 2021.

Notes to Editors:
Blue Prism is a world leader in robotic business process automation (RPA) and intelligent automation, transforming the way work gets done. We have over 2,000 customers in over 170 countries and 70 verticals, 30% in the Forbes Global 2000, create value with new ways of working by unlocking efficiencies and returning millions of hours of work to their businesses. Our digital business robots deliver large-scale automation that is secure, intelligent, accessible to all, enabling centralized management of the human and digital workforce of the future and freeing humans to reinvent work. To find out more visit www.blueprism.com and follow us on Twitter Social media icon@blue_prism and on Social media iconLinkedIn.

© 2022 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and the Prism device are trademarks or registered trademarks of Blue Prism Limited and its affiliates. All rights reserved.

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The issuer is solely responsible for the content of this announcement.


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