FXCM launches the ‘Client First, Trader Driven’ initiative,

LONDON and SYDNEY, Australia and JOHANNESBURG, South Africa, June 14, 2021 (GLOBE NEWSWIRE) – FXCM Group, LLC (“FXCM Group” or “FXCM”), the leading international provider of online currency (FX) trading, CFD trading, cryptocurrencies1 and associated services, launches an ambitious “Client First” initiative which broadens its product offering and strengthens its customer service as part of a brand refresh.

A key element of “Client First” is a strong commitment to customer service, as emphasized by its slogan “customer first, merchant driven” in its new logo. FXCM has demonstrated this commitment so far in 2021, reporting that its average live chat support time was five seconds, while 100% of calls were answered within 45 seconds and emails were answered. during the day.2

Over the past year, the company has rolled out popular and emerging products to the retail market, adding 79 products including CFDs on stocks, cryptos1 and baskets of stocks in Europe, Hong Kong and the United States. For example, a new equity basket product, Big China Tech (ATMX), combines shares of Alibaba, Tencent, Meituan, and Xiaomi, some of the world’s largest and most traded technology companies.

FXCM now offers several baskets of stocks to its retail clients, consisting of the following: Big US Tech (“FAANG”), Esports & Gaming, Biotechnology, China Technology and China E-commerce, and now Big China Tech (ATMX) . These baskets have proven to be popular with their customers and hence the company is keen to proactively add new products and expand its competitive offering to reach a larger group of merchants.

FXCM also allows its clients to invest in a range of globally listed companies such as Amazon and Tesla, major banks such as Citigroup and JP Morgan, and companies that have benefited from the work-from-home trend, notably Peloton and Zoom Video Communications.

Brendan Callan, CEO of FXCM, said: “We have proactively rolled out new products, adding 79 products in 2021 so far and will continue to do so for the foreseeable future. As the world has radically changed the way it communicates over the past year, we have also increased the resources of our customer service team. It is essential that our employees connect with our customers at all levels from the start of their business journey. Our commitment to top-notch service fosters trust and we seek to build a strong bond with our clients at every stage of the trading experience. Our approach is simple: when our clients want to trade something it should be available on our platform and when they need help our team is there to help them.

The company has also won a number of awards over the past year, including Best Zero Commission Broker * at the 2021 ADVFN International Financial Awards and Best FX Platform at 2021 Online Personal Wealth.

1Cryptocurrency products are only available to professional and eligible counterparty clients under FXCM LTD.

2January – May 2021 Data from FXCM service

* Award granted to FXCM Group by ADVFN in March 2021. FXCM may be compensated in a number of ways, including, but not limited to, adding a markup to the spreads it receives from its liquidity providers, by adding a mark-up to the turnover, etc. Commission-based pricing applies to Active Trader account types.

About FXCM:

FXCM is a leading provider of online currency (FX) trading, CFD trading and related services. Founded in 1999, the company’s mission is to provide international traders with access to the largest and most liquid market in the world by offering innovative trading tools, recruiting excellent trading educators, respecting financial standards. strict and striving for the best online trading experience on the market. Clients have the advantage of mobile trading, one-click order execution, and trading from real-time charts. In addition, FXCM offers FX trading training courses and provides trading tools, proprietary data, and premium resources. FXCM Pro provides retail brokers, small hedge funds and emerging market banks with access to wholesale execution and liquidity, while providing high and mid-frequency funds access to blue chip brokerage services through FXCM Premium. FXCM is a Leucadia company.

Forex Capital Markets Limited: FCA registration number 217689 (www.fxcm.com/fr)

CFDs are complex instruments and come with a high risk of losing money quickly due to leverage.

73.42% of retail trade investor accounts lose money when trading CFDs with this provider.

You have to ask yourself if you understand how CFDs work and if you can afford to take the high risk of losing your money.

FXCM EU LTD: CySEC license number 392/20 (www.fxcm.com/eu)

CFDs are complex instruments and come with a high risk of losing money quickly due to leverage.

Between 74% and 89% of retail investor accounts lose money when trading CFDs.

You have to ask yourself if you understand how CFDs work and if you can afford to take the high risk of losing your money.

FXCM Australia Pty. Limited: AFSL 309763. You may suffer a total loss of deposits. The products may not be suitable for all investors. Please make sure that you fully understand the risks involved. If you decide to trade any products offered by FXCM AU, you should read and understand the Financial Services Guide, Product Disclosure Statement, and Terms of Sales at www.fxcm.com/au.

FXCM South Africa (PTY) Ltd: FSP n ° 46534 (www.fxcm.com/za). Our service includes products traded on margin and involving a risk of loss greater than your deposited funds. The products may not be suitable for all investors. Please make sure that you fully understand the risks involved.

FXCM Markets Limited: Losses may exceed deposited funds. (www.fxcm.com/marchés).

Media contact:

Chatsworth Communications
+44 (0) 20 7440 9780
[email protected]


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