Global provider of cloud communications software and solutions, imimobile, part of Cisco, today announced it is working with Tesco Bank to improve customer interactions and increase usage of its mobile banking app .
Tesco Bank is a leading UK retail bank offering a range of services including credit cards, insurance, loans, savings and money services such as travel money and a network of free ATMs.
Tesco Bank is looking to encourage more customers to use its Mobile Banking app for all of their banking needs. Tesco Bank has introduced push notifications to its credit card customers for transaction alerts and credit limit reminders, allowing customers to avoid additional charges and take swift action in the event of suspected fraudulent transactions. Today, Tesco Bank sends around half a million push notifications every month and is looking to increase the number of services that use imiconnect.
The imiconnect platform helps Tesco Bank to transparently manage its communications with its customers via its Mobile Banking application. The platform automates and orchestrates two-way customer interactions across multiple digital channels while saving time and reducing costs for businesses.
The timely notifications sent by imiconnect have not only given Tesco Bank customers more control over how they manage their finances, but also helped the bank stay compliant with customer contact regulations. The bank also plans to use the imiconnect platform to introduce customer verification use cases under PSD2 regulations.
Sudarshan Dharmapuri, EVP Products at imimobile, said: “We are delighted to be working with Tesco Bank to provide critical customer communications. We look forward to wider adoption of imiconnect by Tesco Bank as it progresses on its digital adoption journey and hope to fuel more and more interactions with customers while making each interaction more important. “
Martin Burns, Head of Customer Management and Customer Experience at Tesco Bank, said: “We are delighted to be working with imimobile as a trusted technology partner to make further enhancements to our Mobile Banking app. Another is the introduction of push notifications on the app. little help for Tesco Bank customers to manage their money a little better on a daily basis. ”