Yolo Federal Credit Union (FCU) offers county residents the lowest interest rates on home loans, auto loans, and more to accomplish its mission of helping the county achieve financial success.
“Credit unions provide the same service as banks, but we operate differently because we are member-owned and run by a volunteer board of directors,” said Kelley Jacobsen, Marketing Director for Yolo FCU. “We’re built on the philosophy of people helping people and valuing people over profits. “
Yolo FCU has served Yolo County since 1954 and exclusively serves the county. However, Jacobsen argues that this does not mean that the services it provides are limited.
The Credit Union Member Service Center serves its members virtually and can help them online by video conference, chat or phone.
Jose Alejandro Piceno has been a member for about 10 years and said he values their services and speed compared to other banks.
“They are very quick to handle which helps a lot because people are often in a rush,” Piceno said in Spanish.
Piceno was with another bank before switching to Yolo FCU. He made the switch because the interest rate they were charging on a car loan was too high.
“I took out a loan from another bank and their interest rate was really high,” he said. “Yolo Credit Union helped me refinance and it helped me a lot since what I was paying before was so high. “
Piceno said he plans to stay with the bank because of this and the lack of issues he faces when dealing with them compared to other banks he has been a member of before.
“We saved the community over $ 1 million in loan interest just by refinancing their auto loans and shifting their loan balances to our credit cards,” Jacobsen explained. “Our loan rates are among the lowest in Yolo County, which has helped many people save money.”
A blog post reviewing 2020 by Jenne Rawlings, President and CEO of Yolo FCU, details the work the bank has put in to ensure members are supported financially during the coronavirus pandemic.
“We quickly deployed technology to accommodate a more distant workforce, implemented numerous security measures to limit the risks of the virus and worked very hard to ensure that our members did not experience any downtime,” said pointed out Rawlings.
The credit union has also improved its remote scheduling system to reduce branch traffic and to help meet social distancing guidelines.
“During this public health crisis, our commitment to providing the safest environment possible for our members and staff has made it possible to be the first financial institution to achieve Green Check certification in Yolo County,” said Rawlings. .
Jacobsen added that Yolo FCU has an Achieve Financial Success program, which is a resource that offers various learning modules focused on financial wellness.
“In addition to our low rates and reduced fees, we also offer financial education to help our members make financially healthy decisions,” she said.
The free program is available at YoloFCU.org/Achieve and is available in English and Spanish, according to its website.
Jacobsen noted that the credit union also donated $ 15,000 to a few small local businesses that needed support during the pandemic and an additional $ 40,000 to two nonprofits that were severely affected during the pandemic. .
“Our commitment to our members and our community is one of the reasons we have been voted number one credit union for 21 consecutive years,” said Jacobsen. “We have a five-star service program in which we encourage our staff to ‘strive for five’ in their member service surveys by adopting several service promises. “
These promises include taking care of member requests and paying attention to exceeding expectations, building genuine relationships with each member, and demonstrating integrity in every interaction to maintain member trust.